1 reviews | Active since Jun 2016
Worst Service from Ford Dealership
As a young woman, I'm always overprotected when it gets to my car so when My water light came on 3 weeks ago ( 7 May 2018 ), I took my car to a Ford dealership so that they can help me. I've only received information from them on 9 May 2018 that they need to change my thermostat and water bottle. I collected my car on Friday morning 11 May 2018 settling my bill and 3 days of leave later. On 18 May my water light came back on and my fan kicks in ( which I taught my car is busy overheating ) so once again woman alone at 19:00 pm I pulled off next to the road so that my car can cool down. I took my car back to the Ford dealership, while my car was standing there I phoned a couple of other dealerships and some of them said that the problem lies with the water pump. As I went back to collect my car on 21 May 2018 discussing what they have picked up - according to them it was a wiring problem which they fixed. I did mention that I phoned other dealerships and they said it's the water pump, they Foreman of service department reassured me that they tested the water pump and it is definitely not it. So I thanked them for helping me and solving the problem. Today, 25 May 2018 on my way to work my water light came back on and the fan kicked in, I pulled over again and phoned the dealership. I explained my dilemma and they said that they will get the right person to call me back. 4 hours later I haven't heard anything so I gave the principal of the Dealership a call. Their solution is that I bring the car back in for 3 days so that they can sort this out.
This is really unacceptable
