Worst service ford fourways

I booked my car at ford fourways on the 26th of march 2024 for my key to be programed as i had just bought a new immobilizer from ford fourways ,to this day i still have not received my car because they told me that they are unable to program the key but now the problem is that my key no longer works and they are forcing me to buy a R6000 key.

I spoke to the manager that blamed me for everything that's going wrong Wrong booking done by ford staff Not doing a diagnosis on the car Not bringing 2 keys

None of this was explained to me when i brought my car in ,no one told me that there's a possible that it might not work and im reliable for it. The manager said he would call me back ,its been 3 days no word from him.