worst service EVER!!!!

On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they kept calling me to advise me that they are still waiting for the cluster, On Friday the 18th Karen called to advise me that they still haven't received the cluster and as soon as they receive it they will push that my car becomes the 1st priority she then said she will call me before she knocks off to advise me about the courtesy car I still haven't received that call, from the 18th til the 20th I was working night shift knocking off at 11pm I work in Randburg and live in PTA I had no choice but to call a cab (which is expensive) I called customer care on the 22nd as my night shift was starting again spoke to Phola who told me that there was no request for me to get a courtesy car but she will get the documents from the Steyns and send thru the request for me to get a courtesy car. I still haven't received my car nor the country car. I want ford to compensate me money spent on during my night shift