Worst service by Ford South Africa and Secunda Eastvaal Ford Dealership

<p>On the 16 of May 2017 in the morning I started my Ford Ranger 2.2 2014 model and I heard a strange sound from the engine and I switched it off and restarted it again and it failed to start. I then went to Secunda Eastvaal Ford Dealership the same day and they advised me to call roadside assistance to tow the car to the dealership and I did that and they towed the car to the Dealership. I called them on Wednesday to findout the problem as they never contacted me, then they said they are busy with the car. On Thursday I went to them and they told me that they had not found the problem and on Friday the 19 of May 2017 I went to them again to check the developments as they don't even bother to give updates about my car and they told me the same story that they were unable to detect the problem but their manager by the name of Jimmy he is a specialist he will check it the next Monday the 22 of May 2017. I went there to check on that Monday and they told me he has not started yet as it was still early and the time was around 8H30. I called them the next day on Tuesday and they said they are still busy. On Wednesday I went there again to check the car and the progress and I was told that they can't find the problem and they will be taking the car to ADV in Trichard around Secunda for injector's inspection as they are suspecting them, I told them that I am struggling to go to work and back as am doing 7H00 - 19H00 and am travelling almost 40 Km per single trip and Jimmy said they don't have courtesy cars. I called Ford South Africa for intervension and they registered a case and on Thursday I made a followup with Ford South Africa and told them my frustrations and also that am suppose to attend a funeral in Limpopo provinve on weekend that means I must travel on Friday the 26 of May 2017 to Limpopo and a guy by the name Albert said that he is dealing with matter. On Friday I also made followups with Albert and he said he was struggling to get Jimmy and he will come back to me. I later called around 17H00 on the same Friday and only to find that he has knocked off and no arrangements done for me. On Monday I was called to collect my car and I took the car around 17H15 and when I was 20 Km to my place the car went off and I had to call my neighbour to come and tow me and he did that. On Tuesday the 30 of May 2017 I went to the Dealership in Secunda to tell them and they called roadside assistance and they collected my car and took it to the Secunda Dealership and I was promissed that later that day the car will be fixed. I called them and they said they were unable to complete it and I was promissed that the following day they will finish it. I waieted and around 14H30 I decided to call them and they said they were unable to tow it in the morning as their drivers were busy it then by that time that they were towing the car to diesel workshop. On Thursday the 1 of June 2017 Jimmy called me around 17H21 and told me that I will get my car today and I also asked him as to say what do you think am using to go to work and back and he said he does not have courtesy cars and may you please assist me as this is the third week now without my car and assistance from Ford South Africa and their Dealership, am very much frustrated and angry as am expected to pay the full instalment without using my car is as if I took the car to location mechanics not Ford and its Dealerships.</p>