Worst call centre and response to emails.

Sent email to Head Office re technical query on three occasions. Received return computer reply someone will phone me in 24 hours. I am still waiting. Phoned tel. no. given in reply only to find phone is answered by a person that has no clue as to what is going on. After 5 minutes on the phone going round in circles I was told they have a problem I should phone later. This happened twice. Can you get worse service???? Come on Ford, you can doe better.