Worst After sales service I have ever encountered in my life

<p>I am posting here in desperation trying to get Ford South Africa to contact me.</p> <p> </p> <p>I was without my vehicle for 24 days because my 18month old Ford Kuga developed a problem with it's automatic gearbox.</p> <p>While replacing the gearbox after it took me nearly a year to prove to Ford that there was a problem in the first place.</p> <p>The dealership broke my Turbo Boost pipe. This lead to me being without my car for 24 days.</p> <p>Eventually my vehicle has been returned to me not with a replaced Boost Pipe but with a repaired one while Ford SA sorts out it's internal in fighting to get me the correct part.</p> <p>The vehicle is now down on power and sounds a little strange but i was just happy to have it back as i rely on my vehicle for work and even though i was loaned a vehicle by the dealership, I was having to fund my own fuel which has left me with no cash left in the bank 1 week before payday.</p> <p>This was short lived because a day later my vehicle is now displaying a Transmition failure warning.</p> <p>So again I have to return the vehicle and I am beyond unhappy about this.</p> <p>I tried to call the service manager of the dealership for advice on his cellphone.</p> <p>He not only ignored my call but also did not call me back after I left him a voicemail message asking for his help and advice.</p> <p> </p> <p>Today I opened my boot to find that the dealership has also not replaced my locknut key.</p> <p>This is the second time a Ford Dealer has done this.</p> <p>The last time it took me a week to find someone who could drill the bolts out of the wheels so that Ford could replace them and give me new locknuts.</p> <p>On that occasion I was told that it was not Ford SA's problem and that it was between me and the dealership.</p> <p>I am not looking forward to going through that process again.</p> <p> </p> <p>The long and the short of it is. that I no longer want this car. I no longer want to deal with Ford.</p> <p>I would like to return to VW where I have always been treated well, never had a bad experience and was never told that something was not their problem.</p> <p> </p> <p>Ford SA you have completely failed to do the one thing that every brand should strive to do.</p> <p>You have not serviced your customer in a satisfactory manner leaving me wanting to stay with the brand or ever recommend the brand to anyone I know.</p> <p> </p> <p>Which makes me sad. Because I Love my KUGA, but FordSA doesnt love me.</p> <p> </p>