Who needs a FORD??

First of all I want to thank Ford, Supreme Motors, Mafikeng managed by Mr Lucian De Paiva, for all the service and assistance given to me. Secondly, I am really disappointed in Ford South Africa for the following reasons: We bought a Ford Panel van from Ford, Mafikeng last year October and a Ford Crew bus from Ford in Durban in November. We have experienced problems connecting the LED bulbed trailers to both vehicles. The vehicles show faults as the LED is seen as low resistance. I contacted Ford Mafikeng and they told me there is a special harness that needs to be fitted to accommodate the LED trailers. I took the matter up with FORD SA as I felt it should not be the customers problem that the technical guys were short sighted on this issue. I am aware that VW, Toyota and BMW have already sorted this issue out on their vehicles. I was told that if I cut out the 13 pin plug to install a regular 7 pin that I would void the warranty. They also told me that the tow hitch is an accessory , which I agree 100% but if I void my warranty when I cut wires then my wiring is not an accessory...... They have since brought out a smaller link that one connects to an LED bulbed trailer. The gentleman, Zunade told me they had just bought this accessory to rectify the problem. I have since learnt that this link was actually brought out in 2012. This means that when the tow hitches were fitted to these vehicles, this problem should have been sorted to accommodate the LED trailers. If this had been done from the start the price could have been included this installation. I do have the email correspondence with FORD SA that I can provide to back up my complaint. I feel that they should have sorted out this issue by now as the LED bulbs are the new tech and future advancement. I have since had to pay around R1600 for one module so that I can at least tow my trailers, as this forms part of my livelihood. My module is on back order as there is NO STOCK so I am still back at square one!! I am very very mad at this issue and feel FORD SA needs to resolve this ASAP!! Not good customer service at all.......