Waiting more than a month for my car!

Car went for service 12 July 2017, on the 14 July it would start again. After a very long time, they come back to say a hole in the manifold and problem with valve. Mind you that nothing was mentioned EVER about a manifold. The car still at the dealership. I was not even given a courtesy car! I logged a complaint online 13 Aug 2017....automated response, we will get back to you within 48 hours. I haven't received anything yet. I am disgusted and sick to my stomach. I am basically renting a car, because I'm dependant on my car. Not like Ford gives a ****