Very Very Bad Service

Good Morning Neale Hill William Clay Ford Stephen G. Butler Edsel B. Ford William W. Helman

My name is Mary-Ann, my complaint is against Emalda and Marikie at Park Ford in Vanderbijplark.

Ever since buying my Fiesta, i have always taken it to Park Ford in Vanderbijplark. The first day i took Fiesta there for a service Emalda assisted me and she was not friendly at all, and i never took it to heart as i was tired and come from the morning shift. I have now decided to extend my service plan and warranty plan with another company so that I can get Fiest fixed by Park Ford in Vanderbijplark. Recently last week, called in and spoke to Emalda, I wanted to get my car fixed for all the other things not covered by the service warrenty, the way she was so rude with regards to my registration number ( she says to me why am I not giving her my reg number how is she supposed to know which car to look for on the system) yet the front line lady could ask for it from me, I had to ask to speak to the Manager Marikie, as Emalda is Rude from the 1st time i was assisted by her and it stops today. Now last week 20th March 2019 i make arrangements with Marikie to bring in the car to be check and fixed during the 4 days I will be off starting the 26th March. I get there Im told another story, my car was not booked and that parts need to be ordered frist and make arrangement for next week. Yet it not what we spoke about with Marikie. I come all the way from Soweto to service my car in Vanderbijpark. Im shocked and im done with Park Ford in Vanderbijplark. I might not be driving the most expensive car Ford has, but when it comes to my car, I pride myself with it, and we will never accept the service we got, never. Hope this email reaches the right people + ********** 4443 Kind regards Mary-Ann