VERY POOR SERVICE FORD SOUTH AFRICA

Im driving a Ford Ranger 2.2 Tdci XL 2016 model with 98000km on the clock. My bakkie's turbo broke down, after enquiring from Ford SA about my warranty. The lady at customer care confirmed with her supervisor that my warranty was still valid till 2021. After conferming it again she acknowledged that it was valid and that i can take it to the Agent's to be repaired. I phoned my insurance company to recover my vehicle to the agents, the next day i received a call from Allan Joss Ford stating that my warranty has expired and that the amount of R32000 isfor my pocket. I phoned Ford SA to have this problem solved with no success they also told me that they will deal with the lady that spoke to me they will only pay for the diagnostic test and recovery back to my residents. This is very poor service from Ford Sa and i will not recommend anyone to buy a Ford