Utterly devastated and don’t know what to do!

I am so incredibly fed up and really don’t know what to do anymore with FORD! In October 2018, after buying a BRAND NEW Ecosport, a woman skipped the robot and crashed into the side of my vehicle. It had to be repaired but due to the newness of the model - There were no parts in SA. I waited for more than TWO MONTHS for the parts! I received my vehicle back but they didn’t pick up that the gearbox had also been damaged. I found this out when my BRAND NEW vehicle completely malfunctioned on the highway. Ford then towed my vehicle on the 2nd of March and I STILL don’t HAVE MY VEHICLE BACK! They also said 2 weeks ago I will get a hire-car, yet NOTHING happens! They say they have ordered the gearbox part, but whenever I try to follow up, all they say is they can’t get hold of anyone at the factory! WHAT KIND OF SERVICE IS THIS! I curse the day I bought my Ford as the service is absolutely useless! I cannot believe such a reputable company handles their customers this way!

I have NO IDEA when the part will arrive and I have, all in all, been without my car for 3 months! I don’t know what to do anymore! I AM AT MY WITS END AND WILL NOT RECOMMEND BUYING A FORD!