Useless beyond belief!

Forget the reason for my call the their "customer service" department, as that is no longer my biggest issue... it is the fact that no matter how many messages I leave for Dagne who is supposedly the manager of their "customer service" department, she has not bothered to call me back once in 5 days! Please tell me how a company as big as Ford SA can have a manager of "customer services" who clearly has NO idea what customer service is. Had she taken my call first time round and apologized for the beyond useless, rude and appalling service I got from one of her staff, and then taken time to assist me with my issue, I probably would have just left it at that. As it is, I will now be taking this matter as far as possible (if I ever find anyone at Ford who will talk to me). Is it the brands arrogance that has made Ford not care about the customer? Your "customer service" department is useless... you may as well not bother paying the salaries.