Upfront payment for hiring a courtesy car

Dear Sirs, <br> <br> On Sunday 23/08/2015 we had a breakdown with our Ford Ecosport, CA 799-971. We had an Engine Malfunction warning or alert and thus did not want to trust driving from Stellenbosch home to Cape Town. The car was towed on 24/08/2015 to Novel Ford. Because the car will take at least two weeks to be fixed, we requested a courtesy car.<br> <br> The problem is that we now have to hire a car and Ford will reimburse us. We are not happy to upfront R10 000 for a courtesy car as we are not at fault. Why does FORD not upfront this payment as this has caused us a tremendous inconvenience as we now have no transport and it is Thursday already. <br> <br> We have two daughters that have to get to school and we need to get to work daily. Clearly it is of little or no importance how we get by without transport, while the car is being fixed.<br> If this is matter not resolved urgently we will take the matter further and will in future not buy another vehicle by a Ford Dealer again.<br> <br> Regards<br> <br> Ricardo and Cindy Laguma ***