Unsatisfied customer

I'm extremely unsatisfied with the poor service we receiving from Ford Diep River. We purchased a Ford everest from the branch in April 2017. We were so happy with the car and never expected to have the problems we have now.

Firstly, the sales lady that helped us is totally ***********, unprofessional and has no people s****s. A month after purchasing the car there was a debit order for the car I traded in. We were told initially that this would not happen because the car was settled. We had to struggle to get the money back because we were told different stories every time and the sales lady had numerous outburst and had a bad attitude which led to the staff referring us to someone else who then sorted out the problem.

Secondly, the sales lady failed to remove the car we traded in from my name and we then received a R500 fine after the car was traded in. We then took the fine to Ford because I did not have the car in my possession so I didn't feel it was my responsibility to pay the fine. A few months later I received a summons because the fine was not paid. After phoning around and going to and from Ford to get them to pay the fine yet again the failed to pay. They lost both the fine and the summons we gave to them. After much drama, they convinced us that they would sort it out. I then decided to go find out if the fine was paid as promised. I was completely shocked. There was a warrant out for my arrest because I did not appear in court. I then decided to pay the fine and then just take the proof to Ford so they could reimburse me. This however is a problem because no one wants to take responsibility for it. I have to phone them and go to them and still no one has answers and all they say is they will contact us later but they never do. This could all have been avoided if they had just paid the fine as promised.

Lastly, I have my car since April and they still haven't put on my tow bar. I don't understand what the hold up is. This people has no way of handling the mess that they created. They continue to shift the blame and no one takes us seriously. What happened to the customer always being right? What happened to making your customers happy? When will I be compensated for all my airtime and Petrol and for the fine I had to pay? When will I get my tow bar? Why is it that my money is good enough but I don't get what I'm supposed to be getting? I need answers please. These people have no way of talking and have no respect. Even the managers don't take responsibility for their *********** employees. I have the car for almost a year and still they dragging this situation out. This is totally unacceptable and someone should take responsibility for this.