UNHAPPY DISAPPOINTED CUSTOMER

I have had the worse experience with Ford since the first day I purchased my Ford Fiesta in December 2019. I have been to 3 different dealerships and all three have provided extremely poor communication and service overall. Currently my car is at a dealership in Randfontein for almost 8 WEEKS! According to the services department the issue IS A FACTORY FAULT. Unless I call or my fiance calls for an update the branch NEVER provides me with any sort of feedback. I would really like to know HOW FORD WILL BE COMPENSATING ME FOR THIS EXTREME INCONVENIENCE and HORRIBLE service I have received.

Does the company not value their customers?? How does Ford plan on making changes to improve their employees communication skills?

P.S I am yet to receive a ETA for my vehicle. Please sort this out ASAP!

Sincerely, an extremely disappointed and unhappy customer!