1 reviews | Active since Nov 2018
Unhappy (angry) client with Ford South Africa
I'm really disappointed with Ford. I bought Ford focus in 2011 and I did not have any clutch problems until this year 2018 March which is understandable the car is old and then I bought Ford Ecosport last year in August 2017 and in November (2 and half month) the car had clutch problem which they said it's my fault I have to pay for it and I did. This year again in October 2018 the car has the same problem and they are saying it's my fault, I fail to understand that as I've been driving my Ford focus for 6 years full without having a clutch problem. And I tried to call Ford SA and they say they can't help cause the dealer (Kokstad branch) has submitted pictures and a report that clutch is not on warranty I asked them to check if it is not mechanical problem as I've been driving for years and it cannot be my fault, all they can say is they can't assist as I am the only one with this kind of problem maybe if there were more people for the same problem they would have called all of those cars back and clutch is not warranted. I will sell that car the minute I received it back after paying for repairs and I never ever buy Ford in my life. So people be warned. It's so strange that the Ford focus (2011 model) does not give me any problems and the new car (2017) is going back and forth to the dealer. I've bought both of these cars brand new.
