UNFAIR BUSINESS PRACTICE AT FORD

<p align="LEFT"><font size="3" face="Arial"><font size="3" face="Arial">Hi. My name is S Magwaza.I have copied and pasted my grievance do***ent below regarding Eastvaal Motors Witbank Ford. I have sent this complaint to the manager (Jan Botha). It has been over 48 hours and I haven't received a response from then nor an acknowledgement of the complaint.</font></font></p> <p align="LEFT"> </p> <p align="LEFT"> </p> <p align="LEFT"> </p> <p align="LEFT"><font color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt; text-align: center; line-height: normal; mso-layout-grid-align: none;" align="center"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;"><font color="#000000">SERVICE COMPLAINT REG: FORD BANTAM NUF 17048</font></span></p> <p align="LEFT"><font color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt; text-align: center; line-height: normal; mso-layout-grid-align: none;" align="center"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;"><font color="#000000">S. MAGWAZA CELL NUMBER : *** , JOB FR 005713</font></span></p> <p align="LEFT"><font color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt; line-height: normal; mso-layout-grid-align: none;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;"><font color="#000000"> </font></span></p> <p align="LEFT"><font color="#000000" face="Times New Roman"> </font></p> <ol style="list-style-type: decimal; direction: ltr;"> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;"><span style="line-height: 107%; font-family: 'Arial',sans-serif; font-size: 12pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA;">Late in April, I submitted my car for service.</span></span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">I requested service and other repairs including a knocking sound on the front wheels.</span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">Early in May, Chantelle gave me a quote of R14 796.46 including installing rear shock absorbers. I requested that she excludes the shocks and gave me a figure of +- R13 200.00.</span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">On 9 May 2016, Michelle gave me the above total of R14796.46 as amount to be paid. I asked her on the phone whether she had fitted the shocks and she said yes</span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">I was surprised to find that the shocks were not fitted and yet I had paid the full amount quoted with rear shocks.</span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">I also became aware when I left the workshop that the driver's door is unlockable after the door handle cables were installed, and the vehicle was not programmed as it should have been done.</span></p> </li> <li style="color: #000000; font-family: 'Arial',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; line-height: normal; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-layout-grid-align: none; mso-add-space: auto; mso-list: l0 level1 lfo1;"><span style="font-family: 'Arial',sans-serif; font-size: 12pt;">The vehicle was not properly tuned up and it gives an odd sound as if a "bush mechanic" was working on it.</span></p> </li> <li style="color: #000000; font-family: 'Calibri',sans-serif; font-size: 12pt; font-style: normal; font-weight: normal;"> <p style="text-align: justify; color: #000000; font-family: 'Calibri',sans-serif; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 8pt; mso-list: l0 level1 lfo1;"><span style="line-height: 107%; font-family: 'Arial',sans-serif; font-size: 12pt;">The knocking sound in front wheel is still there and I have not been given a report.</span></p> </li> </ol> <p align="LEFT"><font color="#000000" face="Times New Roman"> <br /></font></p> <p align="LEFT">I find this as broad day light ******* by Ford.</p>