UNACCEPTABLE Treatment & Ongoing Vehicle Negligence

Dear Ford Motor Company South Africa,

I am writing to express my extreme disgust and profound disappointment with the disgraceful service and outright incompetence I have endured from FORD ERMELO and their so-called "technical representative." What should have been a simple resolution to a recurring issue has instead turned into a nightmare of negligence, disrespect, and utter failure on Ford’s part.

1. Shouting, Vulgar Language, and Unprofessional Conduct

When I dared to raise legitimate concerns about my vehicle’s constant battery drainage an issue that started immediately after FORD ERMELO’s "service" your representative had the audacity to shout at me and speak in vulgar language instead of addressing the problem. Is this how Ford treats paying customers? Are we expected to tolerate abuse when your own service fails?

2. Five Jumpstarts in Four Days – A Dead Vehicle & Missed Family Burial

Since receiving my car back from FORD ERMELO last week, *I have needed FIVE jumpstarts including assistance from my insurance because the battery keeps dying. This is *unacceptable for a vehicle supposedly "serviced" by an authorized Ford dealership. The situation became so dire that I missed my aunt’s burial because my car would not start. Do you understand the emotional toll of this?

3. Wasted Time & Money – Forced to Seek Help Elsewhere

FORD ERMELO’s incompetence forced me to:

Remove my tracker (at my own expense) to rule it out as a drain source.

Book my car at two other Ford dealerships (Eastern Cape Motors & Ford Pinetown) in desperation, wasting time and fuel.

Have the battery tested, only to be told it is "performing beyond expectations."

So, if the battery is fine, why does my car keep dying? Why did FORD ERMELO release a vehicle with an unresolved electrical fault?

4. Disgraceful Policy – "Write Legal Instructions" for Basic Assistance

The most insulting part? When I requested help, your representative rudely insisted I must "write legal instructions" just to get support for an issue caused by FORD’s own failed service. Since when do customers need a *lawyer to get Ford to honor its commitments? Is this Ford’s new customer service standard - abuse, ignore, and demand legal action?

Demand: Immediate Escalation & Resolution

I demand:

✔ A full investigation into FORD ERMELO’s conduct, including the vulgar, unprofessional technician.

✔ A senior Ford representative to contact me within 24 hours to resolve this.

✔ A full diagnostic at a competent Ford dealership, with Ford covering all costs.

✔ A full apology for the distress, wasted time, and expenses incurred due to your failures.

This is not just about a faulty battery - it’s about Ford’s broken promises, disrespect, and failure to stand behind its brand. If I do not receive an immediate, serious response, I will escalate this to consumer protection bodies, social media, and legal channels to ensure no other customer suffers this way.

Sincerely,

Vehicle Details: Ford Ranger Wildtrak X,