Unacceptable service Ford SA

<p>My Ford Focus, 2015 model, (I bought it 26 Jan 2016 from Eagle Ford) went for its 40000km service at BB Menlyn on 06/10/16. I told them that there is a vibration on my vehicle that feels as if the balancing is out, although I had 2 tyres replaced and the balncing has been checked more than once and at more than one place. After numerous trips to BB Menlyn, the gearbox was replaced and after a few more visits, the side shaft on the left was replaced (with the second booking made for this as the wrong part was ordered/received on the first round). After all of this, the vibrations are still unchanged. I then contacted Ford SA, took my vehicle to Eagle Ford to have it checked, booked my vehicle in at Eagle Ford to have it fixed, as arranged with DAGNEY at Ford SA. Dagney was to phone me before my vehice went to Eagle Ford on 06/12/16 to explain what they will check and do - no phone call. At Eagle Ford they didn't even do a proper test drive - I told them that vibrations are worst at 80-100km/h. They didn't even reach that speed on the test drive (Tracker report to proof). Dagney tried to phone me once on 12/12/16, then sent me an email on which I rep****, she forwarded that to Eagle Ford. Now she is avoiding me : She has not rep**** on my last two emails, I phoned this morning, leaving her a message to phone me, she sent me an email saying that I have to take my vehicle back to Eagle Fod, when I tried to phone her again at 13:28, she told the lady that answered that she sent me a mail and when I insisted to speak to her, I was told that she is in a meeting...</p> <p>I find service like this unacceptable. It is now 3 months later, my car has been in numerous times, I have spent numerous hours at the dealerships and still there is no change/improvement! My car is still under warrentee, so it needs to be sorted out! This is definately my last Ford ever!</p>