Unacceptable service

I was involved in an accident with my Ford Everest. This happened on 20 June. My car was taken to the panelbeater the next week. I was informed by the panelbeater that Ford does not have stock of the items required to fix my car. It is 2 months after the accident and Ford's eta of the last part is 10 August, meaning more than 2 and a half months after the accident. And why? Ford apparently does not carry stock of the Everest parts!!! If I only knew.