The worst car manufacturer!

I find it very irritating that everytime one wants help they have to email head office or come to platforms to complain.

I took my car to Cassey's Benoni last week Thursday(19 Sept) and to this day my car is not fixed and to make matter worse the service assistants dont ever call to give updates on the status of the car.

Leilani first took in my car on the 19th, on the 20th she said they will order a part and have it fitted on Monday 23 Sept. On the 23rd I called at 11:30 to follow up, Leilani is not at work and no one has been instructed to work on my car because the technician who worked on it is on leave too. That's already 3 days of waiting for feedback from Ford to get back to me. In between I am buying airtime because no one calls and when I do call I am told 'give us 10minutes to follow up' and then I never hear back from them until I call back.

Not only am i subjected to being inconvenienced I was told on the 19th that I am number 7 on the waiting list for a courtesy car, you'd swear I am waiting for an organ to be donated for me. In the meantime I must call and be told one lie after another. Today(23 Sept) at 4pm i was told my car is being put back in the workshop and no work has been done on it this is after I was told at12noon that a technician has been assigned to work on my car.

I've already missed 3 days of work waiting for phone calls and updates which never happen. That's 3 days of no pay yet I am still expected to pay for such terrible service and still take the time to rate the level of terrible service I get everytime my car has an issue...WOW!

How is one supposed to do business with you in future. I know for a fact I am never getting a Ford, it's such a pain to work with your employees no matter which dealership you choose to use.