Terribly disappointed, angry and tired by Ford

I’m extremely disappointed by the service I’m receiving currently from Ford Basil Green. I took my car in because it broke down. They checked it and I was told the fuel pump is not working. The car is still under warranty. So I was told last week that they are waiting for approval. I called them on Friday (12th April 2024) and they told me they don’t have the fuel pump in stock. I was also told they can’t give me a curtesy car because they don’t have it, it will be ready on Monday. Monday I called again (mind you, I’m the one that calls, they always say they will get back to and then don’t…so leaving me to call them all the time inquiring), they told me throughout the country they can’t find that part, and that they will ask the acting manager about the curtesy car n that they will get back to me and they never did. Today, Tuesday I decided to call a branch in Polokwane to find out if the part is not there. And to my shock, there is one part available. I then call basil green again, that’s when they told me that they are aware of that part in Polokwane and that they are gonna have a meeting with someone from ford somewhere for approval (again they are talking about approval, which I thought was handled last week Friday) and that their manager is in ICU but they can send messages to him to ask if they can give me a curtesy car. I’ve been sitting at home ever since, unable to go to work, run my errands and take my child to school. The car is still under warranty, they are supposed to give me a car in the meantime. I’m so tired, angry and very disappointed with the service and how I’m being treated and **** to by Ford…it’s appalling!!