Terrible Service - Lazarus Ford Centurion

I booked my vehicle into Lazarus Ford Centurion three times explaining to them that there is something wrong with my suspension. I went as far as taking the vehicle back after an inspection and they were unwilling to help. They explained that there is nothing wrong with the vehicle. I decided to take my vehicle to another Ford Agent (Fury Ford) and have only received amazing service, after just two hours of my vehicle being booked in they contacted me and listed all the problems and ensured me that it will all be replaced under warranty. They are fixing all the problems that were a lot more serious than I thought. I decided to phone the manager at Lazarus Ford and explain this to him, that I was very unhappy with their service. His answer "I'm happy the other branch could fix your problem". I find this highly unprofessional and WILL NOT send my vehicle back to Centurion. As a Ford client, I expect the problem to be dealt with in a more professional manner. Is this the service Ford is selling to its clients???