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Siphokazi P

1 reviews | Active since May 2019

25 Aug 2021, 22:25

Terrible service in Barloworld Tygervalley

Terrible service experienced.

I booked my car for a service on the 30th of June.

After the service I started noticing funnies but thought it wasn't anything serious until I have been stuck twice and had to call out my insurance to assist me.

I called Ford yesterday to raise the issue and I was advised to rebook the car for them to have a look at it.

I explained to the lady who I spoke to that there are funny sounds in the bonnet like a plug pulling, error stating check brake system, error stating steering Malfunction service required and guess what she said " THERE IS NOTHING THEY CAN DO FOR NOW SHE CAN BOOK ME FOR THE 14TH OF SEPT" SO FOR 2 WEEKS I SHOULD TAKE A RISK AND DRIVE A CAR THAT IS SHOWING SUCH ERRORS - NOT EVEN CONSIDERING OFFERING ME A COURTESY CAR AND THIS IS A BRAND NEW CAR ??????

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Siphokazi P's update13 Sept 2021, 01:16
Reviewer Update
Ford has really became an UNRELIABLE BRAND

IMAGINE HAVING TO BUY A NEW BATTERY FOR A CAR THAT IS 1YEAR 3 MONTHS 😡😡😡😡😡😡😡 THE BATTERY SUDDENLY GOT FLAT AFTER THEY HAD MY CAR FOR A SERVICE.

I might have spoken too soon when I said my car issue was sorted.

I am sitting with the same problem again, my car won't start and its giving the same error messages.

Barloworld Tygervalley advised me it's a battery problem which I refuse to accept.

How on earth is a car that is brand new requiring a new batter and surprisingly happening after they had my car for a service. Even if a battery is influenced by alot of things, I refuse to buy a new battery as they said... Does this mean everytime after they service my car I will have to buy a new battery.

I refuse to waste my time to go there, either they come fetch this car or sort out this problem.

I am sick of being stuck, embarrassed and spending money on getting assistance, imagine using all my insurance call outs on something so silly caused by Ford 😡