Terrible service at Tygervalley Barloworld

I am getting no satisfaction from your service department. My car is a year old and at this moment I regret buying a Ford. Last year November my car started making a strange ringing sound when I accelerate. I only were able to secure an appointment for repair on 2 January 2019. On 2 January my car was returned, apparently being “fixed”. But even driving home, I could hear that that was not the case. On 3 January, my 65 year old father had to get under my car to locate where the sound comes from. I returned to the dealership on 4 January and they informed me that my father was right, the sound is coming from the exhaust and they suspect it is the ****ler. I had to bring in my car in again the following Monday (7 January 2019) to confirm that the problem is with the exhaust, order the part and get warranty approval. They informed me the part is on back order and they will phone me to book an appointment when the part arrives. On 14 January they phoned me to confirm that they have the part but I can only bring my car on 24 January as that is when they have availability. On 24 January after taking in my car, I received no feedback throughout the day. I phoned at 15:00 to ask if my car is fixed and was then informed that they do not have the machinery to replace the part and it has to go to someone else. I was therefore expected to bring my car in for the 5th time for the same issue that is not being fixed. I was beyond frustrated and was informed that the Service Manager was aware of the issue. I then asked to speak to him. Samkelo said that they will arrange a courtesy car. They will come collect my car and leave the courtesy car and swop the cars when the part is changed for my convenience. Wat concerned me most was that he was aware, but did not offer to speak to me when I collected my car, I had to ask for him. Furthermore I only received feedback AFTER I HAD TO PHONE at 15:00 and ask what is going on. On 28 January I phoned to ask for un update and was informed that Candice has gone home and she will phone me the next day. She phoned me that evening to inform me that a courtesy car has been arranged and the swop and repair will take place today (30 January). She said that they will phone me this morning to arrange a time that works for me. I waited till 10:45 today and PHONED THEM to ask what the progress is, as I am in meetings and constantly checking my phone to see that I have not missed their call. Candice was not available and they informed me that she will phone me back. By 13:30, AFTER NO CALL BACK, I PHONED AGAIN and asked to speak to Candice for an update. She did not know and had to find out and will phone again. Almost an hour later she phoned (with an attitude and without apology) to inform me that another customer have not returned the courtesy car, they will go collect it and phone me to arrange the swop. But at this point I have lost faith in the word of your customer service consultants. My complaint: • I had to continuously phone from my side for updates as they did not provide me with updates from their side • Petrol is not cheap and I have to waste it , time and time again (going for a fifth time) to drive to your workshop. • There is problems in your process that is causing too much inconvenience to your customers. • After all these issues that Samkelo was aware off even before I came to collect the car on 24 January, he did no once contact me or speak to my from his side. I had to ask to see him on 24 January. I would also have appreciated a call from him today after all the delays. This after I was advised by someone to rather make use of the Padden Island Service Centre as Tygervalley does not provide good service. This is getting ridiculous. This is the first time I am driving a Ford and am really disappointed, considering I have been driving with this irritating sound for almost 2 month of the 13 months I own my car. After sending this email complaining about the service and service manager to the dealership manager, this is the only response I got: I believe Samkelo is looking after your vehicle personally and I can assure you it is in good hands Please accepted my apology for any inconvenience we may have caused you It certainly was not our intention Kind regards Craig