Terrible service and customer care

After terrible after sale service from this branch and not much help from Ford head office I will never recommend nor buy a Ford again.

I bought a Ford Ranger 2.2 in 2014 from Ford Heidelberg. The vehicle is currently on 112489km and therefor still under factory warranty. We started hearing a noise coming from the aircon and took the bakkie to the dealer. After a check up from their side they informed me that it was the aircon pump that were not working properly anymore. They have to send the bakkie to a 3rd party for repair and it will leave me for 5 days without a vehicle: which brings me to my first problem, as my bakkie is my working vehicle the dealer nor head office could help me with a courtesy car. (For reference purposes herewith Ford customer care case nr ********** 20 )

After a few phone calls and numerous headaches I made a plan and took the vehicle in yesterday (2 October 2017) for repair. The VERY unfriendly secretary, Katryn, phoned me back today and informed me that it was not the pump but the gas that I "used up" and they had it refilled. I was never informed of this nor did I give them permission to do it. No one can tell me why exactly the gas leaked ( pressure test was done and no indication of any leakage were detected) and still they expect me to cover the cost of R750 ex VAT. I never agreed to this. The Financial Manager Shiraz refused to release my bakkie without me paying the money even though no one called me to asked if they should refill the gas and no one can tell me why this is happening to a vehicle still under warranty.