Terrible service and bad attitude

My car was taken to Ford Pinetown (as it is a Ford vehicle) on Wednesday the 23rd of December. I was not given a diagnostic on it. I called on the 24th and was told by to speak to the manager Tony who told me that he doesn't deal with the mechanical aspects of vehicles meanwhile he is the manager of the mechanical side of things.<br> <br> To date I have not received any diagnostic review on the vehicle nor the expected turn around time on the vehicle