terrible service

on the 22 of May, i bought my very first car from ford, the service that i received from Ofentse was excellent. My car on Sunday the 24th September my car didn't want to start, i called ford on a Monday and they told me to call Tuesday, which i did. My car was fetched by Ford to assist me with the issue. I then received a call saying that they have found what is wrong with my car and it should be fixed tomorrow afternoon, which i was happy about. Later i received a call from Bernard from action Ford in krugersdorp, who didn't want to listen to what i had to say,he insisted on letting me know that he knows better and i must come look at my car because he knows what he is saying. This was very disappointing because this is not the service i received when i bought my car, i tried calling the client service and there was no answer to lay a complaint. this is very disturbing because all i want is for my car to be fixed because it is under warranty. i would appreciate a callback on how this matter will be fixed on ********** 520 before i escalate the matter to RMI.