1 reviews | Active since Oct 2016

31 Oct 2016, 18:56

Terrible after sales service

<p> I recently purchased a Ford Ranger Supercab from Eastvaal Ford in Witbank. I picked up a few faults on the vehicle and when I sent it in for the 20000km service on 20/09/2016, I asked the service advisor to sort them out. the list of faults were USB port not working, left side doors unlocking when taking a right bend. I was called by the service advisor on the same day saying that the faults had been fixed and that both my brake light bulbs were burned. So I asked them to change the bulbs which cost me R700,00. After picking the vehicle up I notice that the doors were still unlocking. A week after picking the vehicle up, I noticed a water leak from the interior light and took the vehicle back to have it checked. I was then told by the Workshop Manager that I needed to book the vehicle in for 2 days for them to find the water leak. I then made the booking for the 12/10/2016. On the 13/10/2016 I received a call from the service advisor (Jackie) who told me that the source of the water leak was the Antenna and that they needed authorisation from warrenty. She then called me again on 14/10/2016 saying that it was authorised and that the part would be there on the 17/10/2016. When I went to the the dealership on the 17/10/2016 to pick the vehicle up I was told that the part that was supp**** was the wrong part and that the right part would be there on the 18/10/2016. I then told her that I needed to use the vehicle and they should call me when the part was there. A week later, after getting no feedback from them, I placed a complaint on Ford SA website. I only got feedback from FordSA on the 28/10/2016 saying that the part was a BUY ON DEMAND part that they didn't have in stock and the daelership needed ME to authorise the order of the part. On the same day I received a call from the daelership saying that the part was a BACK ORDER part and that it would be there in a month's time. I am TIRED of getting treated with with a DONT CARE ATTITUDE by this dealership after buying FOUR FORD RANGERS from them over the last 2 years.</p>

0
Replies (0)