SUPER BAD SERVICE

Today I had SUPER BAD SERVICE.<br> I had a problem with my vehicle's battery that packed up.. So with factory fitted vehicles comes a lock code...<br> NO WHERE in my vehicles manual was this specified or documented by the dealer! Exactly one year ago, some friendly technical guy assisted me in retrieving this code ..It was the day that we went on vacation. I supp**** him with my VIN number and Radio serial number and he phoned me back in half an hour with the code.. FANTASTIC service! Today thou having the same problem and super frustrated with myself not documenting this code as battery failure happened again.. My vehicle is at the repair shop and my offices being close to the Paarden Island branch I decided to walk in... The guy dealing with customers and super arrogant told me straight off that he's to busy to assist as this is his busiest time of day doing invoices etc. He also said he is not going to help me because he need the vehicle at their workshop! I HAD EVERYTHING THEIR! Manual/ Booklets serial numbers the works! He just told me straight up he wont assist me! What **** is this???? They helped me over the phone a year ago and as a walk in customer today I was treated like @#