Such poor feedback from head office

Hi, I logged a complaint Friday 25 Sep I was assured 24 hour which is the Monday , I would have feedback , Nothing , I called and only then after the person who answered refused to get off of their lazy ... and try help me , did they take my number and get the lady to call me who logged my complain originally. She informed me that she had to send the case to some field technical guy. So another 24 hour wait. 2 days later I called again to follow up , and then again another consultant answered and took my details for the original consultant to call me, again to useless to try help me . So finally she called me and told me that the field technical person said that Ford alberton did not complete my hand-break campaign and they should carry the costs of damages to my back break pads, it has now been this long and if I do not call the call center I get no feedback , I am now sitting ag home almost 2 weeks with no income - enough is enough now - I have not heard anything again today<br> <br> ref is {SrvReqNo:[***]}