Stock supply vital to service and customer satisfaction.

We recently on the 4th May 2026 took our Ford Eco Sport into the dealership for a service. we were informed that in addition the starter motor was suspect and required replacing. The dealership did not keep a spare part and surprise surprise Ford head office in Pretoria had no spare either! There are literally hundreds of this brand riding around George which translates into thousands in the rest of South Africa. I believe the spare part had to be ordered from overseas!! Today is the 30th of May and I understand it will probably arrive next week in Pretoria, but, I'm not holding my breath as to when we will finally receive our vehicle back. I am giving the lady who received my complaint an 11 out of 10 for her following through and putting up with my ranting. However, I rate management as a minus 10 with regard to keeping spares as well as their attitude towards the customers expectation. In our case we are pensioners who depend on a vehicle to get around. I believe we are not the exception rather the rule relating to availability of shares and would encourage other dissatisfied customers to also raise their voice on this matter. I hope Ford management hang their heads in shame.