Stay away from Imperial Ford Kempton Park and their Customer care

Please avoid going to Ford Imperial in Kempton Park, they do not care about customer service or quality of service, or quality of their parts, just about booking the next car in for a service. I had the worst service from them doing a half job.

I took my car in for a service getting a phone call that my car needs to only go in for a service 10 000KM later which was fine. I have a car service plan and for them to approve the service you need to send them a quote to accept and continue with the service, WHICH means that they need to check everything including your brakes (although you have to pay for it yourself as it is not covered in the service plan which I would gladly pay).

This was never done by them otherwise they would have picked up that my brakes was nearly finished and would not have last till the next service (which I have conformation from a different Ford dealer that they should have picked it up) and I would have replaced them there and then as this is a life threatening situation.

I asked them to replace my front wipers and the left light that fused which they did only realising that the wipers are worse than my old ones. I asked them to come to my work the following day to come and replace them and the service manager looked at my wipers and said to me they never took off the plastic of the wipers. It was raining so much and struggled to see, what if I was in accident because of this. Would they take responsibility for this? Three months down the line I need to replace the wipers again??? They also had to come back to replace the front light as it was not working? What type of quality do you sell to the public? You are also dealing with people's life's here!

After I took my car for the last service I was very Upset because now I have to replace my brakes (which I dont mind because it is finished) what makes my heart sore is that now I have to replace the disc's as it got damaged. This could have been avoided if Ford Imperial Kempton Park by doing their work properly.

I contacted their customer care 12 days ago and am still waiting for feedback. Must be a FORD thing terrible service from Ford Imperial Kempton Park and WORST EVER customer care service I ever received.