Skimping on service

I had a service booked for the 8th of July - my last 60k/4 year service. I was scheduled to work that Saturday and called into Ford Eagle. I spoke to a Caucasian lady who advised they would see what they would do to accomodate me. Later that day i received a new booking confirmation for the following Saturday, the 15th. Upon arrival i was told my service plan had expired. I was told to come back on the Monday as a request would be sent to Ford SA to allow for the service as it was within the month of my service and also my kms were much less than 60k. I left my car there thinking it would be serviced. Was called later that day to come collect the vehicle - not serviced. To date Ford SA has not approved for the service that was moved by one of THEIR employees