Shocking Service Ford SA

I am absolutely ab****d by the poor customer service received from Ford since we bought a brand new Ford Everest 2.0 Bi Turbo XLT 10AT 4x2 in June 2019. The vehicle has been in for numerous fault repairs from month one. Firstly a faulty keyless starter, then a coolant leak (sound fami****), then a problem where the engine light comes on with the car refusing to start. All this was fixed before we left on holiday in December and were assured that we should not have any problems and if we do, Ford will ensure that we are not inconvenienced. That means next to nothing when the results are put to the test. We were stranded with our 3 children in Umngazi, a rural settlement in the Eastern Cape, on the 1 January 2020, on a rainy night, with a vehicle that refused to start. A repeat of the last problem that was fixed with the fabulous promise. After calling the emergency number, we were told that a tow truck would be sent out to collect the vehicle. Skip to much later after being rescued by family members, the vehicle was towed to Kokstad 200 km away and we had to find accommodation in Umngazi. Many phone calls later the dealer in Kokstad (200kms away) managed to find a courtesy vehicle for us which, take note, we had to collect ourselves. We were probably expected to walk till there. Fortunately, we again had family in Kokstad, who picked the vehicle up for us and that we had to take back to Kokstad. The courtesy vehicle had no canopy and we had to by canvasses, etc. to protect our luggage and valuables en route back to Cape Town. Fast forward to 16 January 2020. Ford SA refuses the dealers request to recall the vehicle, the vehicle is still in Kokstad after we were told that it will be in Cape Town by Monday, 13 January. I call the Ford Customer Service number and get told that my next call back is only tomorrow. After demanding to speak to a Manager, Supervisor, etc. the agent has the audacity to tell me that she cannot transfer my call. I would like a senior manager from Ford SA to call me. For contact details refer to Case No: ***