Service plan expired WITHOUT notification

On Tuesday 31 March 2015 I phoned Allen Joss Auto's service department to book a service for my Ford Figo. (BT 07 CJ GP) the guy who helped me booked my vehicle for it's service for Thursday 2 April 2015. On 2 April at 07:30 my car was booked in. (note that I purchased a 3 year/ 60 000 km service plan) I mentioned to the service assistant that it's my car's last service on the plan. I received a phone call from Allen Joss Auto at 12:30, and They mentioned to me that the service plan expired in February 2015 and that I have to pay R 1,700.00 for the service. <br> This is really not excitable at ALL!! FORD SA was supposed to notify me that the service plan was about to expire and they could have offered me an extended service plan - but they didn't. I went to Allen Joss Auto on 7 April to collect my car and they WERENT finished with the service! I (Natasha de Villiers) am not satisfied with Allen Joss Auto and FORD SA for the poor services rendered.<br> I am definitely not going to take my car for it's service to Allen Joss Auto again.<br> <br> Unhappy customer<br> Natasha de Villiers<br> ***