Service Consultant RUDE and Unprofessional

I took my car for 90km Service to FORD BRYSTON, the service from Bryston was pathetic. I've always heard people complaining about poor service from that dealer having to experience it was the worst feeling than ever. The Service Consultant Samantah did not call me for the updates on my car, neither did she arrange for a pickup service that I requested when I dropped the vehicle off, it was only after 17h00 when I was leaving work, I realized I had not picked up my car, when I called Ford, I was advised the Consutant forgot about me. It was raining that day; I have challenges driving at night due to my eyesight and medical condition. She is very rude and no manner of approach, she cannot deal with clients queries professionally, recently I took my car for 105k she was very RUDE and could not assist , my car was over the required kilometers, she just said sorry we can't help you call FORD customer care number, when I phone Ford Customer care number, I was advised that is not the process, The dealer is supposed to send an email on my behalf, again this is an indication of how unprofessional, rude she is. No client care whatsoever. I am very sure there are other clients who have complained about her, this needs to be addressed.