Service Book

I bought a car from a dealer in Bramley. They said to me the car has service till 2019, and the service book confirmed that. When I took my car for service they said I must pay, it was just an error they sent me back, and said to me I must pay R2000, I did not have that money. I sent a complain, to Fordcrc2, Joceline manager promised to come back to me last week, she never did, I called spoke to Wilson, and almost every one calling all the time. Last person I spoke to Lihao, didn't transfer me to Monica Morotolo, Jocelin's manager, he promised that she will come back to me, and she did not. This is a terrible service from Ford.