Second Clutch failure in 13 months

I sent the below letter to Ford SA after having dealt with Ford Roodepoort on the 11th of February 2015, they still have not resolved this. They keep looking for excuses not to honour the warranty. <br> <br> Dear Cynthia<br> After having spoken to you 0n the 9th of this month I have compiled the facts of this issue.<br> I urge you to consider the validity of the warranty claim being declined in this instance.<br> Context<br> I am writing on behalf of my fianc?' Penelope Snodgrass (DOB 19-10-1967). Penny drives a Ford Fiesta purchased from Action Ford in Roodepoort in February 2011. The car is a 2010 model and the warranty was in effect from 23 Feb 2011.<br> Registration # BF04DMGP<br> Penny took out an extended warranty to 90,000km's as her intention would be to drive this vehicle from new and then let our daughter drive it from there on in being a well maintained vehicle that we knew well.<br> In November 2013 she broke down alone in her vehicle with a clutch that had failed we were informed of 2 things at this point:<br> 1) That the clutch was burnt out due to driver behaviour<br> 2) That the warranty was no longer valid due to service interval non-compliance<br> Penny was on an insurance package that rew