Rude Ford

I am very displeased by the way I have been treated by Siyanda Zondi at CMH Kempster Umgeni Ford. I first enquired about a vehicle at a price of R260000. He then let me know that they do not have a vehicle of R260000 and that the car is R340000. I then decided to enquire again and then miraculously they had the car at a price of R260000. He has had a lot of animosity toward me throughout the deal and was very unprofessional. I then asked him if I get a full tank petrol as that is what I got when I bought my polo and felt that for R4950 delivery fee that is reasonable. He then tells me in a very rude email that they never charged me delivery fee - however on the invoice it clearly states delivery fee. I didn’t want to complain but after the rude email I received from him I was extremely upset. Does this set the tone how I will be treated by Ford? I had excellent service from volkswagen and feel that I now made the wrong choice. I’m a doctor and after this I don’t think I will do business with Ford again. I have proof of all the enquiries I made on auto trader - that is where the car was advertised. I also have the rude email he sent. He also never checked with me if I need the car delivered or not. The dealers of the other cars that I have bought before always made sure about the delivery.