Repulsive Service Experience at Ford Bruma

I booked my vehicle in for diagnosis and service on the 5th of February 2024. It took them two weeks to come back with a report and a quotation. My insurance told them what will be required for a claim, the biggest being pictures of my faulty turbo. On the 19th of February they told me that they are trpping the turbo to take the pictures and will be sending them through to my insurance. When I called on the 23rd this had not been done and I was assured it was being attended to. On the 26th I was told it still hadn't been done and was in the process of being removed for the pictures and I will be updated by the end of the day. On the 29th with no update I called again and guess what? The turbo still hadnt been removed. Imagine. The level of disrespect and disregard of my needs as a client. Clearly I was never a priority to these people. Or maybe it's the colour of my skin that deems me unworthy or deserving to be treated as a priority. I am furious and disgusted by this treatment and I'm 100% certain that they don't treat all their clients his way. This treatment is reserved for those like myself. If I didn't love my car I would sell it today and be rid of Ford entirely. This is beneath them as a giant in he motor vehicle industry. A clean up needs to be done in that dealership I fear it's going to the dogs. As I was told I'm not the first to have such an issue with that dealership.