REPULSIVE AND ATROCIOUS CUSTOMER SERVICE FROM FORD CUSTOMER SERVICE

<p>Good Day </p> <p> </p> <p>This is just an exposure my company ( Asset One Professional Engineering Services) needed to do after we experienced an appauling service from Ford customer service.</p> <p> </p> <p>We had been experiencing problems with our **** Ford Ranger and when taken to the service centres we were given multiple stories of how the car was not in a bad condition and we were literally **** to and given excuses over and over that it was nothing major until we took it to the Ford Silver Lakes dealereship after it kept persisiting with the same problem ( switching off while driving at a certain speed on the freeway). </p> <p>Until we took it to Ford Silver Lakes and had a service consultant by the name of Petrus Maila , who also had to "diagnose"the proble with the vehicle and he advised us that the reason we have endless problems with the car is that we are using poor quality of Fuel - As South Africa has a poor quality fuel consumers ( our concern was that if they infomed us that we are using poor quality of Fuel - What about all the other vehicles that are using the same "poor quality"fuel are they also going to be told about the fuel and that they should expect to be paying for regular services )? Clearly this Petrus Maila had no idea whatsoever of what he was talking about or did he even know what he was doing at first cause it seems that place is full of pathological ***** or they just pick random people on the streets and call them their service advisors.</p> <p> </p> <p>Even with the principal dealers Henk Krugel and Anton Lombard not even them had the decency to explain what their service advisor failed to give a thorough explanation - but I guess it runs in the Ford Family.</p> <p> </p> <p>And then when the issue kept persisting we escalated the matter to the Ford customer service and from their switchboard operators up to their management team - the service was atrocious.....</p> <p>Nonhlanhla Kekana ( the case manager)is the woman who we were dealing with and another **** that just kept sending and telling us empty promises, and from her trail of mails she was unable to perform her managerial duties as since about 2 weeks ago she was escalating the matter to her manager and up until today we have been awaiting feedback from her "manager".</p> <p> </p> <p>With the service we have received from Ford - I would advise anyone driving a ford to be ready to exerience the WORST service ever and empty promises.</p> <p> </p> <p>Personally I don't see Ford vehicles as any sustainable cars as they are praised to be the best cars on the market and yet the management team is just lies after LIes.</p> <p> </p> <p>Sort your mess out!!!</p>