Repairs

I am extremely disappointed at Ford. My car was booked in 14th December. Ford advised me that there is nothing wrong with my vehicle and was willing to return it. I then advise them that when my car stands overnight, my vehicle has difficulties starting. Ford agreed to keep my vehicle overnight. Test was conducted in which I was advised that Cylinder Head of the vehicle is blown. Ford then refused to provide a loan car while they fix your vehicle. Not sure why, but 99% of other Brands provide you with a loan car if your vehicle takes too long. It took ford a couple of days to strip my vehicle. My warranty with Innovation Group was capture. My details, my ID number but a different VIN number, in which I had to provide proof of my warranty. We are at the point where Innovation Group Assessors are taking a couple of days to go an assess my vehicle. This just adding to the delay of my vehicle being fix. I have had my vehicle for nearly 5 years, Bought it brand new, out of the box. I have about 42000 kilometres on the clock. Leone at the Glen has been helpful, always responds. Based on what she has advised, I believe she is putting pressure on them to fix my vehicle. 4 weeks have passed now. No loan vehicle from Ford at all. In my opinion, between the workshop, Ford and innovation Group. I’m not sure who is more delayed.

I have called Ford head office in December, Reference number ********** 91, I have still not received feedback since December. When Ford wants to sell you a vehicle, they give you amazing feedback on how good their service is. Extended warranty, service plan. Innovation group wants your money, I paid for my extended warranty cash. Take your money, they definitely happy to, but now that my vehicle needs to be repaired, now there is major delays.