Refundbatlle

Im very dissapointed by ford and Pinnafrica after deducting my money for srvice they telling me that the warranty expired the cant service my car .The lady from Pinnafrica is Nicole Wearner And the guy from ford is Khulekani Baloi. One saying ford must tell you how much they owe you snd the other one says pinnafrica must talk to you about the deductions.I dont know what to do tjats how they **** us .