Quote Accepted, Not Delivering on Quoted Work

My Ford Fiesta Titanium with only 40 000km engine broke down. I did not worry because Ford Protect was quick to pick up the vehicle as the vehicle is still under warranty. But that is where the good service stopped.<br> <br> 1. After picking up the vehicle, I was informed that it would be taken to Ford N1 City. After not hearing anything from Ford again, I called Ford N1 City only to find out that they did not have any available capacity and that the vehicle is now with Ford County. I called Ford County only to hear the same thing - the vehicle has been send to MEKOR Ford in Claremont. At no time was I notified of any of this.<br> <br> 2. I called Ford Claremont quoted me for the engine and told me that it would take a week for installation and a week for testing. I accepted the quote thinking \lets just get this done\". I was not provided with a courtesy vehicle. Eventually after many complaints, Mark Fraser provided me with one a week and half later.<br> <br> 3. I'm notified of any progress so I called MEKOR only to find out that Ford doesn't want to replace the engine, they want to fix it. I already accepted the quote!<br> <br> 4. MORE THAN TWO WEEKS LATER - NOTHING HAS BEEN DONE"