Poor & Unacceptable Workmanship - 6 services in 1 year.

At this point I am so disappointed, upset, and unsatisfied with the level of workmanship from Ford and the condition of my Focus after each of its respective services over the last 2 years at Ford dealerships, both at Hatfield (January 2023) and most recently Gezina (January 2024).

I bought my Ford Focus 2017 in October 2022 (Second hand with a full service history), the car had no preexisting conditions or any issues.

After the first service in January 2023 at Ford Hatfield, I received the car back with a brake issue (after the brake pads were serviced), which I had to then return the car twice for the problem to eventually be resolved, however, since the brakes were serviced there has always been a latent noise which was not there before.

Now most recently the car was serviced in January 2024 at Ford Gezina. I tried to contact Ford Hatfield, I wanted to give the branch the benefit of the doubt, however, I received next to no communication back over a period of 7 days, and that which I did was so appalling, I am actually still waiting for the branch to contact me back.

Due to the lack of interest and poor service, I decided to contact Ford Gezina. The branch was very quick to respond, the communication was great, and the staff really tried to accommodate me as best as possible.

However, during the service I was notified that a driveshaft seal was leaking, so we opted to replace it, I received a discount which I am very grateful for, even after the car was at the dealership for over a week (which I had no issue with, due to the circumstances). After receiving the car back from its service, it had a reasonable oil leak, which it never had before, we then booked it in again and it stood there for roughly another week.

Unfortunately the oil leak is persistent and it doesn't not look like the issue has been solved. I am at a point now where I have to take the car back in again, for a third time this year, totaling 6 service bookings over the last year which is just unbelievable, extremely inconvenient and so demoralizing.

I have been using Ford dealerships to service my vehicle now, expecting a reliable and good quality service, and the workmanship and quality of mechanical service has just been so poor and unacceptable that I have lost all faith in the brand.