Poor service rendered
<p>Dear Ford South Africa <br />I bought my Ford Fiesta 1litre eco boost , Titanium in 2014 brand new from Barlow world N1city . My car has 72 000KM on the clock currently. Two months ago my car did not start and I managed to get it to Ford Bellville branch (Tygervalley) . I had lots of trouble with the consultants as they did not disclose the problem(problem number 2) . After 3 weeks they told me that they needed to open my engine . I was not impressed by this,I asked them to give me a new motor , by this time I was beyond furious.</p> <p>My car should not be giving me problems!!!Eventually , they opened my motor and fixed everything (according to them), assuring me that everything is sorted.</p> <p>Furthermore,no courtesy car was given to me,not even calls to keep me updated on the progress of the car. SERIOUSLY!</p> <p> </p> <p><br />This is the cherry on the cake for me, on Sunday my car started making funny noises at the engine bay, and drive of the car was as if it was loosing power. At this point there are no words to describe my anger!Once again my car is at Tygervalley/Bellville branch for who knows how long . I am not an unreasonable man but my time and money is being wasted . I am deeply disappointed in the lack of customer service .</p> <p>My job is in jeopardy as I am required to travel. (Do you even care?clearly you people couldn't be bothered,you wanna know why?because your jobs aren't on the line!) Once again no courtesy car availible . I was told to call my insurance, I find that totally unacceptable since it is a product flaw. I was told this time round that it is my gear box /clutch! Which might i add was in working condition,to me they dont seem to know what the problem is . I am ****ed off to say the least!!!!This is my last resort and words cannot describe the amount of frustration I am feeling . Even when I get my car back ,I honestly dont want it anymore . I have lost faith in your product and not will I EVER EVER RECOMMEND IT OR ADVISE ANYONE TO PURCHASE THIS BRAND!</p> <p> </p> <p><br />As mentioned above this is the 1st time I have purchased this brand but I am utterly disgusted by the product,customer service rendered.</p> <p>To conclude,I received a call just now from the service guy at Tygervalley Jacques. He told me my clutch kit which i need to pay which will costs me R9700. There was nothing wrong with my clutch when I first took in the car. The car has 72000km on ,this is ridiculous. Its a new car and I cannot handle or deal with what has just been said. This is not fair towards me and I will take the matter further believe me I will.</p> <p>I would please like to speak to a consultant as soon as possible.</p> <p><br />Looking forward to your speedy reply . <br />Mr J Arends</p>