Poor service on their customers

1. My vehicle is a Ford Ranger wild track 2018 . 2. On my way to Joburg from Durban. In Vanrenen pass my gear box gave me problems, and we broke down I had to tow it to the nearest ford dealership in Ladysmith it’s been 6 weeks with now car 3. We called ford assist and Ford told us that we are out of motor plan which is impossible. They wouldn’t assist us with towing the car to the dealership, it had to be all under my cost which the car is still under motor 4. Between the 1st and 3rd of October with further investigation Ford South Coast told us that the torque converter had to be replaced. It was then replaced. Further underlined issues with the gearbox. 5. 5 weeks later my vehicle is not ready 6. We called Ford South Africa, they couldn’t assist us further. 7. I don’t have a loan car from them and the part is only coming in two weeks time now 8 they customer service is bad