Poor service from Ford and Kelfords ford Somerset

I bought a Ford Eco Sport from Kelfords Ford in Somerset west on 14 March 2015 after many problems and wanting to stop the transaction the sales person requested me to please not do that. After I took delivery I saw a mark on the bonnet that looked like a touch up. I phoned him and asked if if he knew about it. He confirmed and said he will have it fixed. I was not very happy the he did not disclose that when he sold the vehicle to me, he took my car to have it fixed but it came back still being touched up.I logged a complaint with Ford SA on 08/05/15 and received email confirmation that a consultant will phone me in 24 hours. We are now at 12/05/15 and nobody phoned me. Is this an indication that Ford just don't care about customers ??<br> Worst of all is that this was a cash sale !!!