Poor service from Eastvaal ford witbank.

I am absolutely appalled by the *********** service I have received from Ford Eastvaal Witbank. I purchased a 2019 Ford Ranger Wildtrack Biturbo from Ford in Springs in November. On the 06th of January 2020 I went to Ford Eastvaal Witbank to book my car in because there was funny noise and they told me to bring it in ln the 15th of January 2020, I then parked the car and didn't drive it. It then didnt even start and on the 10th of January 2020 I had to call Ford assist to tow the vehicle to Ford Eastvaal Witbank. They didn't attend to my car until the 16th and told me that i need to agree to paying R750 for a wear check test at which point I confirmed that I am willing to make that payment. On the 17th of January I personally went to Ford to enquire on the progress of my car and I was told by their service advisor that the results of the wear test will be ready in a three working days. Since then I have been calling and getting excuses, FINALLY on Wednesday 29th I called Pamela and she told me that my claim has been approved but she does not know when they will attend to my vehicle, as if that is not bad enough this morning I went to Ford Eastvaal Witbank again to enquire about my car and I am told that the service advisor is not at work, she is at the doctor and I must come back again later!

I have been inconvenienced for almost an entire month without my car and yet I am held liable to pay an installment for a vehicle that is not in my possession but that of Ford im so disappointed at how inconsiderate they have been, its the worst service that I have ever received.